Have you ordered an item from one of our approved suppliers? These products will be delivered directly to you via their preferred delivery partners and will be dispatched separately.Have you ordered more than one item? If you have more than one item on your order, please bear in mind that products may be sent out from multiple locations and so may arrive separately.This will be marked clearly on your packaging note. To ensure that you receive your items as soon as possible we will occasionally dispatch items separately. A refund, if requested, will be processed to the original payment method within 3-5 working days, or 24-48 hours for PayPal payments. A replacement, if requested, will take 3-5 working days once the incorrect item has been collected and processed through our Distribution Centre. Please also confirm to the team whether you would like a refund or a replacement, stock prevailing. Our collection services run Monday to Friday 8AM-6PM unfortunately we are unable to provide you with a time slot. Please confirm with the Customer Care Team convenient dates for collection and the collection address. Our Customer Services Team will be happy to help you with a resolution. To resolve this for you as quickly as possible, please can you provide us with an image of the incorrect item for our investigations. As we are sure you will appreciate, this is most definitely not what we wish for our customers. We are sorry to hear that you have received an incorrect item within your order.
There is more information about our delivery services here.Īlternatively you can speak to a member of our Customer Services Team. You can also track the status of your delivery, if tracking is available, and reorder previous orders. You can access all of your recent orders and delivery information within My Account. Selected suppliers will contact you directly to arrange a suitable day for delivery this is highlighted on the order confirmation email you will receive once your order has been placed. Delivery lead times for these items do vary, from 3 working days, to up to 28 days. As such, these products will be delivered directly to you via their preferred delivery partners and will be dispatched separately. We have partnered with a number of trusted suppliers to extend the range of products we offer.
If your order is trackable you can check delivery progress by logging into your Account. Once the order is dispatched, the goods will be delivered to you within the timescales provided at the point of ordering. This email confirmation will be sent to the email address provided when placing your order. Please enter the order number and the email address used when placing your order.Īs soon as your order is dispatched from our Distribution Centre, you will be sent an email to confirm that it is on its way. You can view and track your order via Track Your Order, even if you are not a registered user.
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